How do I submit a warranty claim?

If you notice a deficiency with a product you’ve bought from us it’s no problem, we have an excellent warranty system. Scroll down on our warranties page ( https://fenceall.com/warranties/ ) and you’ll see a table that explains the length of coverage for each type of material. Below that is the actual form you fill in to file your warranty claim online. When you hit Submit the form goes directly to Andrea at our offices.

Andrea and Emily have got you covered.

Something to consider:

Our warranties are for the intended use of the product. Damage caused by other factors is not covered. Some examples:

If you put your barbecue too close to your fence and accidentally set it on fire, that’s not covered under warranty. It’s not intended use.
If kids in the neighbourhood have painted graffiti on one side of the fence that’s not covered under warranty. It’s not intended use.

Basically it’s common sense. We find we don’t get into many disputes about what is and isn’t covered.

What you need to submit a claim:

You’ll need a copy of the original contract for your fence or other product. It’s effectively your receipt to prove that you bought from us and it’s our work. The form will ask you for pictures of the issue. It’s a great time saver for everyone involved. With the photos we can assess the problem accurately so that when Andrea sends out a repair crew they’ll have all the materials they need to fix the fence in one shot. It saves a trip and that means your fence gets repaired faster. A general summary of warranty periods:

Chain link has a 5 year warranty.
Vinyl/PVC has a lifetime warranty.
Wood has no warranty on the material, but there’s a 1 year warranty on labour.
Iron and Aluminum both have 5 year warranties.

For more details see the table at https://fenceall.com/warranties/

How the claim is handled:

Once the claim arrives at our office it’s treated as a new fence order. A new project tab and work order is opened, and the same crews are used that are working on our current jobs. The wait for a warranty will take roughly the same amount of time as the wait for a new fence. That means longer time frames during the busy season in the spring and shorter waits when we have shorter lead times.

Andrea will get in touch after you’ve submitted your claim to let you know she’s received it. She’ll also give you an estimate of the time frame you can expect.